UKCSI results for July 2010 — headlines

• the overall index score rose slightly from January 2010 to 75.6
• the utilities sector is at the bottom but has improved the most
• seven organisations scored over 85
• the automotive sector is consistently good
• sectoral stars include Eurotunnel, The Identity and Passport Service, John Lewis, first direct and Waitrose
• Waitrose and John Lewis were the top performers (scoring an index of 88)
• retail is the best at complaints handling
• 8% of consumers expect companies to have a Twitter presence, 14% expect a Facebook page
• 55% of customers expect a response to an online complaint within a day, 10% within hours

See the top 5 performers in each sector

Detailed sectoral presentations

If you're looking for detailed organisational ratings and sector–level complaints data, you can buy sectoral presentations from the Institute of Customer Service shop:

• Automotive
• Finance (banks)
• Finance (insurance)
• Public services (national)
• Public services (local)
• Transport
• Retail (non–food)
• Retail (food)
• Telecoms
• Utilities
• Services
• Tourism
• Leisure