UKCSI results for July 2011 — summary

The UKCSI Overall score for July 2011 is 77.3, up from 76.7 in January 2011.

The top five performers in each sector are:

Retail (food) (overall sector index 80.9)

1. Marks & Spencer (food) 87.3
2. Waitrose — 86.5
3. Aldi — 84.4
4. ASDA — 82.4
5. Morrisons — 81.8

Services (overall sector index 80.9)

1. RAC — 82.8
2. Autoglass — 82.7
3. DHL — 80.4
4. AA — 80.4
5. Green Flag — 79.8

Tourism (overall sector index 80.7)

1. Marriott — 85.5
2. Virgin Holidays — 84.3
3. Hilton — 83.9
4. SAGA Holidays — 83.0
5. P&O Cruises — 82.5

Retail (non-food) (overall sector index 80.3)

1. John Lewis — 87.5
2. Marks & Spencer — 84.2
3. Boots — 84.0
4. Argos — 81.6
5. Matalan — 81.5

Automotive (overall sector index 79.5)

1. Toyota — 82.8
2. Volvo — 82.5
3. Mercedes Benz — 82.4
4. Mazda — 82.2
5. Nissan — 81.7

Leisure (overall sector index 79.0)

1. Toby Carvery — 83.4
2. Subway — 82.9
3. Pizza Express — 82.6
4. Starbuck —s 81.4
5. Harvester — 81.3

Finance (insurance) (overall sector index 78.2)

1. BUPA — 82.1
2. Churchill — 81.0
3. AA — 81.0
4. SAGA — 80.3
5. AXA — 80.3

Finance (banks) (overall sector index 77.0)

1. First Direct — 85.3
2. Bank of Scotland — 83.1
3. Nationwide — 80.5
4. HSBC — 79.3
5. Natwest — 77.8

Public services (local) (overall sector index 75.5)

1. your local Ambulance Service — 84.4
2. your local Fire Service — 83.8
3. GP surgery / health centre — 78.3
4. your local Police Service — 71.5
5. your local council — 61.3

Telecoms (overall sector index 74.8)

1. O2 — 81.8
2. Orange — 79.1
3. T-Mobile — 78.7
4. Sky — 76.1
5. 3 — 75.7

Transport (overall sector index 74.0)

1. Virgin Atlantic — 86.3
2. Virgin Trains — 79.4
3. Eurotunnel — 78.6
4. National Express — 78.6
5. P&O Ferries — 78.3

Utilities (overall sector index 72.5)

1. Scottish and Southern Energy (SSE) — 76.7
2. EDF Energy — 76.3
3. British Gas — 73.0
4. E.ON (energy) — 72.4
5. Dwr Cymru (Welsh Water) — 72.0

Public services (national) (overall sector index 72.3)

1. DVLA — 77.5
2. The Identity & Passport Service — 77.2
3. NHS / hospital service — 76.1
4. Post office — 75.9
5. Royal Mail / Parcelforce — 72.8

Find out more

Buy detailed sector by sector results (opens in the Institute's main site)

Read the Executive Summary