Newsletter Subscription

Register here to receive the ICS enewsletter

Print this page

Press releases

If you're from the media, we'll be happy to answer any questions you have about the UKCSI. Just contact:

Kay Williamson                                          
Gravitas Public Relations
7 Imperial Square
Cheltenham
GL50 1QB

t: 01242 211000
f: 01242 211030
e: kay@gravitaspr.co.uk
w: www.gravitaspr.co.uk

or

Paul Cooper
Communications Director
Institute of Customer Service
t:    01787 278180
m:  07703 597473
e: paul.cooper@icsmail.co.uk

Here are the press releases relating to UKCSI:


01/07/2008

Smiling through the recession

Companies are helping to take the bite out of the recession by trying harder to keep customers happy, a major new survey reveals

01/07/2008

Survey boost for car manufacturers

Customers of car manufacturers are still mainly happy with the service they receive, according to a major UK survey

01/07/2008

Financial Services still tops for customer service

Despite the recession biting the economy, customers are still happy on the whole with the financial services they receive, according to a major UK survey.

01/07/2008

Survey topples hairdressers but they still impress

Hairdressers have lost their top spot as the nation’s favourite small business, according to a major survey.

01/07/2008

N. Ireland smiles through the recession

Customers have rated Northern Ireland as one of the best countries for customer service, according to a major UK survey.

01/07/2008

Government does better on customer service

Government departments and agencies and local government have increased their customer satisfaction levels, according to a major survey.

01/07/2008

Survey boost for non-food retailers

Retailers are doing much better when it comes to giving people what they want, reveals a major survey.

01/07/2008

Scots smile through the recession

Customers have rated Scotland one of the best countries for customer service, according to a major UK survey.

01/07/2008

Telecoms show marked improvement in service

Telecoms customers are much happier with the service they receive, according to a major UK survey.

01/07/2008

Transport needs gear change says survey

Transport in the UK needs to move into a higher gear if it is to deliver better service to users, according to a major survey.

1234

Institute of Customer Service, a company limited by guarantee. Registered office: 2 Castle Court St Peter's Street Colchester CO1 1EW
Registered in England No: 3316394